Delivery & Returns

Delivery

Please note the Shipping Policy when buying from K's Natural Honey

Dispatch time frame:

Normal orders/Non promotional orders: 2-7 working days

• There will be NO refunds, under any circumstances, of orders that have been processed and dispatched.
• Once an order has been placed, no amendments will be made to that existing order. Kindly ensure that you order exactly what you need and require at that point.
• In the event of a parcel suffering damage, it remains the client’s responsibility to notify K's Natural Honey so a replacement item may be sent immediately.
• A tracking number is always provided to client after dispatch. It remains the client’s responsibility to make a follow up with the Courier Company.
• After an order leaves our premises, we will not allow any exchanges or returns.
• Once a parcel has been dispatched, it remains the responsibility of the client to follow up on their parcel until delivery takes place.
• In the event that a client refuses to accept delivery of her parcel and the courier returns the parcel to our store, no refund will be issues and the client will be required to pay shipping fees again.
• In an event whereby the parcel is lost, or cannot be located, the store will not effect any refund, but will send out a replacement/duplicate order.
• The client will be held liable for his or her mistake and they will default their order.

When you purchase our products please avoid storing them in…

• Moist areas
• Additional containers
• Ensure that your products are closed properly after opening them  and store in a cool dry area

Returns and exchanges

Please note the Return Policy when buying from K's Natural Honey.

• There will be NO refunds, under any circumstances, of orders that have been processed and dispatched.
• Once an order has been placed, no amendments will be made to that existing order. Kindly ensure that you order exactly what you need and require at that point.
• In the event of a parcel suffering damage, it remains the client’s responsibility to notify K's Natural Honey so a replacement item may be sent immediately.
• A tracking number is always provided to client after dispatch. It remains the client’s responsibility to make a follow up with the Courier Company.
• After an order leaves our premises, we will not allow any exchanges or returns.
• Once a parcel has been dispatched, it remains the responsibility of the client to follow up on their parcel until delivery takes place.
• In the event that a client refuses to accept delivery of her parcel and the courier returns the parcel to our store, no refund will be issues and the client will be required to pay shipping fees again.
• In an event whereby the parcel is lost, or cannot be located, the store will not effect any refund, but will send out a replacement/duplicate order.
• The client will be held liable for his or her mistake and they will default their order.

No 13 Orchards villas

koos prinsloo street

Ext 13 Pretoria

0182